Email Us
For any issue — pack not unlocking or payment problems. We reply within 48 hours.
thisorthatsupport@gmail.com
Response Time
We aim to reply within 48 hours. For urgent payment issues mention your Stripe order ID and we'll prioritise it.
No Refund Policy
All purchases are final. We do not offer refunds. If your pack did not unlock after payment email us and we will fix it manually.
Pack Not Unlocking?
Email us with your Stripe receipt and we'll unlock it manually the same day. Guaranteed.
FAQ
Common questions
Do I need to download an app? ▾
No app, no download, no sign-up. Open This or That in any browser and hit Let's Go. That's it.
Can I use my pack on multiple devices? ▾
Packs are currently saved per-browser on the device you purchased on. Multi-device sync is something we're working on. Email us if you need help with this.
How many players can play? ▾
Any number. 2 people on a date or 20 people at a party — pass the phone around or put it in the middle of the table.
When are new packs coming? ▾
We are always working on new packs. Stay tuned for more vibes and more nights coming soon.